1. Introduction Synetic Labs Ltd is committed to protecting your privacy.

This policy explains how we collect, use and safeguard your personal data when you visit our website or make a purchase.

2. What Data We Collect

• Identity Data: Name, email, phone number

• Transaction Data: Billing/shipping address, order details

• Technical Data: IP address, browser type, device info

• Usage Data: Site interactions, preferences

• Marketing Data: Preferences for receiving communications

3. How We Use Your Data

• To process and deliver orders

• To manage your account and provide customer support

• To improve our website and services

• To send marketing communications (with your consent)

• To comply with legal obligations

4. Legal Basis for Processing We process your data under the following lawful bases:

• Contractual necessity

• Consent (for marketing)

• Legal compliance

• Legitimate interests (e.g., fraud prevention)

5. Data Sharing We may share your data with:

• Payment processors

• Delivery partners

• IT and analytics providers All third parties are GDPR-compliant and bound by confidentiality.

6. International Transfers Your data may be transferred outside the UK. We ensure appropriate safeguards are in place (e.g., standard contractual clauses).

7. Data Retention We retain personal data only as long as necessary for the purposes outlined above or as required by law.

8. Your Rights You have the right to:

• Access your data

• Request correction or deletion

• Object to processing

• Withdraw consent

• Lodge a complaint with the ICO

9. Cookies We use cookies to enhance your experience. You can manage cookie preferences via your browser settings.

10. Changes to This Policy We may update this policy. Changes will be posted on this page with an updated effective date.