Refunds Policy

Refund & Exchange Policy

All our signage kits are custom-made to order, so we’re unable to accept returns or exchanges. However, if you have questions or concerns about your order, we’re here to help—just reach out to us.

Damages & Product Issues

If you believe there’s an issue with your delivered product, please contact us at management@syneticlabs.co.uk Under your statutory rights, your SignagePro: DIY Kit product must:

• Match the design proof in all material aspects

• Be free from major defects in design, materials or workmanship

• Be fit for its intended use

• Be of satisfactory quality

If your product doesn’t meet these criteria, you may reject or request a replacement—provided that:

• You notify us within 5 business days of delivery for visible issues, or a reasonable time for hidden defects

• You provide relevant details, including photos or videos of the issue

• You return the product to us if requested

If valid, we’ll offer to repair, replace or refund the product at our discretion.

Design & Display Notes

We aim to match your approved design as closely as possible. However:

• Colours may vary slightly due to differences in screen displays

• Final layout or dimensions may differ by minor amounts due to production tolerances

Rest assured—we’ll always strive to deliver a high-quality result that aligns with your expectations.